Goddam Sonofabitch

I work at a video store, which baffles me, because why the hell do video stores still exist? What baffles me even more, however, is the clientele. On a typical day, the customers are 75% senior citizens. They are usually fine, but then there are the times when the few come in who are, for lack of a better word, sons of bitches. Today, one such customer came in, and wouldn't you know it, came to my register to complain.
"My movie didn't play, and it was terrible. Actually they were both terrible."
Excuse me? Which is it bitch? Was the movie terrible? Did it not play? This woman, a terrible little horror, would not rescind on her lies. She looked at me, expectantly, as though I should have given her all her cash back that she ever spent on anything dissapointing in her miserable little life. I smiled, and asked what it was she wanted from me.
"I want my money back."
The thing about people who are obviously lying is that they will not back down, especially when they are elderly and there is money involved. I spoke with my manager after she left the counter to look for another movie, and he basically said she could go fuck herself.
When she came back up, she demanded her movies for free. I told her I could do one, but not two, as my authority didn't quite stretch that far. She told me it did.
ME: I'm so sorry, but I just don't have the authority to do that.
HER: Yes you do.
According to this annoying little lunatic, by just telling someone they have the authority to give you something for free, they magically do. Why this lady didn't give me the authority to dropkick her in the kisser is beyond me.
Our conversation went on like this for a while, her telling me I should give her the movies for free, and me telling her to go join Netflix. It ended with me telling her I would put a note on her account, alerting the next unfortunate soul who has to deal with her to give her a free movie. The note basically says she is an insane person.
Are all elderly people like this? No, but for those who are, just know this: when you are in front of any salesperson or waiter, demanding that refund or new meal-only two words are passing through our heads, "GODDAM SONOFABITCH.
-Kat